Shipping Policy
Shipping Policy
The Supplier "WonderFold" will deliver such Products that constitute an Order or part of an Order (as the case requires) to the Delivery Point on the Delivery Date or such other date as the parties may agree in writing. Any costs incurred for freight arranged by the Supplier will be charged to the Customer. Unless otherwise agreed, the Supplier will use its own freight carrier and charge the Customers a delivery fee in line with the cost of freight charged to the Supplier.
Risk in the Products will pass to the Customer upon delivery of the Products to the Customer.
The Supplier will invoice the Customer at the time of despatch of the Products by the Supplier.
Times quoted for delivery by the Supplier are given in good faith and are estimates only.
The Supplier will not be liable for failure to deliver any of the Products arising from any cause beyond the Supplier’s control. The Customer will not be relieved of any obligation to accept or pay for the Products by reason of any delay in delivery.
WonderFold has one mission and that is to exceed our customers expectations both in service and our products. In the unlikely event that the wrong product has been sent (ie we have made the error), or if the product is defective, please notify Coolkidz Customer Service within 48hrs of receiving the goods by raising a support ticket with our Customer Service.
Our support team will respond within 1-2 working days with a return authority. Once the goods have been returned to the address below, replacement good(s) will be sent immediately, together with a transfer for the cost of sending the goods back to Coolkidz.
Please do not return good(s) to Coolkidz without a return authority.
Coolkidz Australia Pty Ltd
1 Beyer Road
Braeside, Victoria 3195
Australia
In the event that the good(s) are faulty, the customer may request a refund. In most cases however the product(s) is replaced or repaired. It is up to the consumer to package the item up for return, Coolkidz Australia will not be responsible for packaging return items.
For any other enquiry regarding an order or product please email info@coolkidz.com.au