No waterproof chemicals are added.

No, they are not.

Yes!

Yes.

No

It is made up of steel metal and PA/PP Plastic. The mesh is made out of polyester

Our Shade net does not provide UV protection, however our canopy fabric offers UV 50+ protection.

It can hold up to 22 kgs.

The snack tray can hold up to 11 kgs.

Yes! Our wagons are complaint with the Australian Safety Standards AS 2088:2022

W4: 136 kgs total and 45 kgs per bench
W2: 90 kgs total and 20 kgs per bench

All WonderFold Wagons come with a one year manufacturer warranty. Please register your purchase here for a one time discount code.

Please see here to register your warranty. ​To submit a claim, tap the link below.

Submit a Claim

Please reach out to our customer care team and they can assist in determining what is wrong with your product. From there they will provide pricing for the part(s) necessary to fix your product.

Coolkidz Australia has one mission and that is to exceed our customer’s expectations both in service and our products. In the unlikely event that the wrong product has been sent (ie we have made the error), or if the product is defective, please notify Coolkidz customer service within 48hrs of receiving the goods at info@coolkidz.com.au. 

Our support team will respond within 1-2 working days with a return authority. Once the goods have been returned to the address below, replacement good(s) will be sent immediately, together with a transfer for the cost of sending the goods back to Coolkidz. Please do not return good(s) to Coolkidz without a return authority.

Address for returning good(s);

Coolkidz Australia Pty Ltd
237 Frankston-Dandenong Rd
Dandenong South, Victoria 3175
Australia

In the event that the good(s) are faulty, the customer may request a refund. In most cases, however, the product(s) is replaced or repaired.  It is up to the consumer to package the item up for return, Coolkidz Australia will not be responsible for packaging return items.

For any other inquiry regarding an order or product please email info@coolkidz.com.au

Return Request

In addition to your statutory rights under the Australian Consumer Law, if you change your mind about an item, we are happy to offer you:

• an exchange or store credit within 7 days of purchase, this includes items that have not been shipped

For us to be able to process a Change of Mind return, your item(s) must be:

• returned with a proof of purchase (receipt or online order number)
• unopened, in original packaging with instruction manuals and accessories included and;
• returned with any bonus item(s) provided at the time of purchase.

Excluded from the Change of Mind Returns Policy are:

• Gift Cards and eVouchers
• discontinued or reduced to clear items
• Special order items

Note: A refund can only be provided to the same payment method used for the original transaction.

For more information on our return policy, tap the link below.

Return Policy

For simple inquiries, like product questions, you can message us on Instagram or Facebook. For all questions and concerns, we can be reached by phone, text, email and chat. Head over to our customer care page to contact us.

Customer Care

Unfortunately the system does not allow for multiple payment methods.

Frame: Clean with a soft towel, lukewarm water and mild cleaning solution. Be sure to wipe off any remaining water with a dry cloth.

Wheels: Clean stroller wagon wheels regularly with water and remove any dirt. Be sure to wipe off any remaining water with a dry cloth.

Fabric: Spot clean with mild soap and warm water solution and air dry.

Apply to be a member of our Legacy Rewards Program by submitting the form through the link below. Please up to two weeks for our team to review and respond. Thank you!

Apply Today!

Sometimes we end up in the spam folder. Please check your spam and allow 3-5 business days for your application to be processed. If for some reason you do not hear back within 5 business days, please reach out to us at hello@coolkidz.com.au