Frequently Asked Questions
Unfortunately, we cannot recommend using a car seat with our product as they haven't been safety tested to be used with our wagon.
No waterproof chemicals are added.
No, they are not.
It is made up of steel metal and PA/PP Plastic. The mesh is made out of polyester
Our Shade net does not provide UV protection, however our canopy fabric offers UV 50+ protection.
It can hold up to 22 kgs.
The snack tray can hold up to 11 kgs.
Yes! Our wagons are complaint with the Australian Safety Standards AS 2088:2022
W4: 136 kgs total and 45 kgs per bench
W2: 90 lbs total and 20 kgs per bench
All WonderFold Wagons come with a one year manufacturer warranty. When you purchase a new, unused WonderFold product, you are entitled to receive a product free from any manufacturing defects.
When you purchase a new, unused WonderFold product, you are entitled to receive a product free from any manufacturing defects for 30 days from the date the product is purchased. To submit a claim, tap the link below.
Please reach out to our customer care team and they can assist in determining what is wrong with your product. From there they will provide pricing for the part(s) necessary to fix your product.
We strive to make our 30-day return policy as simple and easy as possible! Customers are able to return our products within 30 days of purchase for any reason if the item is in new condition with all of the original packing materials. Restocking Fees may apply. Please review our full return policy for clarification.
For more details, click the link below.
For simple inquiries, like product questions, you can message us on Facebook. For all questions and concerns, we can be reached by phone, text, email and chat. Head over to our customer care page to contact us.
Unfortunately the system does not allow for multiple payment methods.
Frame: Clean with a soft towel, lukewarm water and mild cleaning solution. Be sure to wipe off any remaining water with a dry cloth.
Wheels: Clean stroller wagon wheels regularly with water and remove any dirt. Be sure to wipe off any remaining water with a dry cloth.
Fabric: Spot clean with mild soap and warm water solution and air dry.
WonderFold Whisperers Program
Apply to be a member of our Legacy Rewards Program by submitting the form through the link below. Please up to two weeks for our team to review and respond. Thank you!
Sometimes we end up in the spam folder. Please check your spam and allow 3-5 business days for your application to be processed. If for some reason you do not hear back within 5 business days, please reach out to us at firstname.lastname@example.org
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